Our credentials are unique. We are a Unified Communications specialist but we are also a systems integrator. We have designed, built and manage some of the biggest and most complex enterprise, sate government and public sector network, telephone, contact centre and presence solutions. But we don’t install infrastructure for infrastructure’s sake. We take a fresh look at how we can take the opportunity presented by this investment to enable your business processes in ways that you may not have thought about.
That is where we excel; building solutions with our customers to connect users with applications, people with processes, telephones and messages with applications, workflow and the business process.
Our experience in deploying unified communications projects across multiple industries and geographies has given us valuable insight into the challenges, best practices and technologies in this space. We’ve applied this experience in developing the Unified Communications to help you priorities your investment in unified communications.
Our expertise in Unified Communications enables organizations to assess their competence and capabilities in unified communications against a set of operational and strategic competency areas. This enables them to develop a roadmap for implementation tailored to existing and future business needs while considering employee requirements.
Our consulting services can be used as an ongoing framework for strategic management against the initiatives that your organization has developed, to ensure that you are tracking against the future roadmap.
What business issues does a Converged communication address?
Increasing communication costs – Telecommunications costs account for 80% of companies’ annual IT spend.
Increasing geographic disparity -Workers get 50%-75% of their information from other people, but now must work with more people in more locations.
Increased telecommuting - In 2005, 80% of companies worldwide are expected to have employees who telework.
Travel - 275 million business travelers per year.
Time to market pressures - Accelerating pace demands real-time access to information and people.
What business benefits does a Converged communication deliver?
- Improved productivity by improving communication response times and “first contact completion”
- Reduced communication costs by introducing tools that enable cheaper and faster interaction
- Reduced travel costs for employees that need to communicate across multiple geographies”
- Increase flexibility by providing remote/home workers to be more productive when not working from the office
- Integration capabilities of existing technologies to enable future growth, and provide the right level of services irrespective of locations
